Generating Client Diagnostic Information

A diagnostic report can help you troubleshoot problems with the Mobility client. In attempting to resolve a problem, NetMotion Mobility Technical Support or your system administrator may ask you to generate a diagnostic report.

To generate a diagnostics report

1.	Open the NetMotion Mobility Client dialog box:

Start > Mobility Client

2.	On the Status tab, click Diagnostics.

3.	In the Mobility Diagnostics dialog box, select the report options you want to include. To modify which events are included in the report, configure these options:

•	To start with an empty log, click Clear Event Log.

•	Technical support may ask you to include debug events. To do this, select Enable debug events.

4.	Click Create Report. The Mobility client generates a report and writes it to a local folder. The file name includes the data and time the report was generated (<YYYYMMddHHmmss>). The location depends on your operating system:

•	On Windows 7 and later, the client writes the report here:

C:\Users\<user>\AppData\Local\Temp\

For example:

C:\Users\KYLEP~1.UHI\AppData\Local\Temp\Mobility_diagnostics_20130224120832.zip

•	On Windows XP, the client writes the report here:

C:\Documents and Settings\<user>\Local\Temp

For example:

C:\DOCUME~1\MBun\LOCALS~1\Temp\Mobility_diagnostics_20130224120832.zip

Note

•	The connectivity test may take up to 15 seconds per IP address to complete. It cannot run when the client is disconnected from the Mobility server.