Resident Services

Miami-Dade County is one of our nation’s fastest-growing communities and one of the world’s most popular destinations – home to nearly 3 million residents and visited by millions more each year.

Our County’s 28 departments are committed to providing residents, visitors, and businesses with high-quality services to help our community thrive, including public safety, transportation, public works, housing, parks and recreation, environmental protection, resources for small businesses, animal services, and much more.

We want to hear from you

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Reach out to us with any questions, feedback, or concerns you may have. We are here to listen, assist, and collaborate with you to make Miami-Dade County a better place for all.

Our mission

Our mission is to help residents connect with and navigate our County government and provide prompt, robust assistance to those seeking resources and support. We are proud to be a one-stop-shop helping residents and visitors to access the answers and information they need and making County government more accessible to those we serve.

Our services

  • Help residents, businesses, and visitors navigate available services and programs and connect with County departments
  • Provide information on public transportation options, including schedules and fares
  • Support with utilities-related inquiries, such as water, electricity, and waste management
  • Help residents connect with educational opportunities, providing information on schools, scholarships, and adult education programs
  • Provide information on recreational activities, parks, and cultural events
  • Assist with requests for public records
  • Connect residents to interpretation services

311 Help Center

311 Help Center
305-468-5900
YOUR COUNTY DEPARTMENTS

Community Resources

Public Housing & Community Development
786-469-4100
phcdwebmaster@miamidade.gov 

Office of Housing Advocacy
786-469-4545
housingadvocacy@miamidade.gov 

Homeless Trust
305-775-1490
877-994-4359
homelesstrustmtg@miamidade.gov

Community Action & Human Services
786-469-4600
CAHSPIO@miamidade.gov

Solid Waste Management
305-468-5900
dswm@miamidade.gov 

Water & Sewer
305-665-7477
wasd_custrelations@miamidade.gov 

Transportation & Public Works
786-469-5675
305-416-1200
Emergency/After-Hours: 786-514-9708
311@miamidade.gov  

Stay Connected

Contact Us

Stephane Coriolan
Resident Services Director
305-375-5071