Help and Troubleshooting
If you are having problems with an upgrade, see the video What happens when a new plug-in version is released, (7 min)
If your problem is not resolved, please review the SSL-VPN Troubleshooting Guide .
To download the vendor's plugin user guide: Access Gateway Plugin for Windows User Guide .
Lastly open a Remedy support issue. Either through the Remedy console, (if you have access) or call the help desk at 305-596-HELP. All support requests will need to originate with a Remedy ticket. Note that depot handles first leveled support for County employees. The following flowchart describes helpdesk troubleshooting steps. Helpdesk Flow Chart for SSL-VPN .
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